North Notts Arena terms and conditions of supply of tickets / return policy

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Tickets (Tickets) listed on our website www.nnca.org.uk (our site) to you. Please read these terms and conditions carefully before ordering any Tickets from our site. You should understand that by ordering any of our Tickets, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets from our site.

1. information about us

1.1 www.nnca.org.uk is a site operated by North Notts Community Leisure Limited trading as North Notts Arena . We are registered in England and Wales under company number 005514272 registered on site at Eastgate, Worksop, Notts S801QS.

2. service availability

Our site is only intended for use by people resident in the United Kingdom We do not accept orders from individuals outside those countries. 

3. your status

By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts.

(b) You are at least 18 years old.

4. how the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Tickets..

4.2 We store the contract's content and will send you the details of your order as well as our general terms via e-mail

the transaction These terms and conditions will govern any decisions on cancellation, exchanges and refunds. The third party supplier may enforce these terms and conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.

5.2 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Tickets you purchase from third party supplier through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are.

5. your obligations

5.1 You represent and warrant that the Tickets are purchased for personal use only, and that they have not been purchased as part of any form of business or commercial activity and in particular, that the Tickets may not be resold or offered for resale by anyone whether at a premium or for any other trade purposes. Resale or the attempted resale of the Tickets is grounds for seizure or cancellation of the ticket without refund or compensation.

5.2 It is your responsibility:

(a) for checking your ticket details, mistakes cannot always be rectified.

(b) for any loss, theft or damage to your Tickets after dispatch.

(c) to ascertain whether an event, performance or activity has been cancelled and the date and/or time rearranged. If the event, performance, or activity is cancelled you will be offered Tickets for the rescheduled time and date. We will use reasonable endeavours to inform you of any cancellation once we have received notification of the same from the third party supplier.

(d) to arrive at the event on time. Every effort will be made to admit latecomers, but admission cannot always be guaranteed.

(e) to comply with all relevant statues, venue regulations including age restrictions and safety announcements whilst attending the event, performance, or activity.

5.3 The venue and/or third-party supplier reserves the right to refuse admission if in its reasonable opinion, your admission to the venue might be a risk to:

(a) the safety of the audience and/or yourself.

(b) affect the enjoyment of the member of the audience; and/or

(c) affect the running of the event, performance, or activity for example if you act aggressively and/or appear to be under the influence of alcohol and/or drugs.

Should this occur, you will not be entitled to a refund.

5.4 Unauthorised use of photographic and recording equipment at any of the events, performances or activities is prohibited and any tapes or films may be destroyed.

5.5 Laser pens, mobile phones, dogs (expect guide dogs) and your own food and drink may also be prohibited.

5.6 We, the venue, third party supplier have no responsibility for any personal property.

5.7 You will consent to the filming and/or sound recording of any event, performance, or activity as a member of the audience.

6. availability and delivery

6.1 For posted tickets, your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

6.2 We will endeavour to post Tickets with plenty of time for their arrival prior to the event. However, it is your responsibility to order Tickets in plenty of time to allow for delivery, especially if you are travelling to an event.

6.3 If it became impractical for us to post Tickets, due to the proximity of the event, performance of activity or in circumstances beyond our control, we reserve the right to make the Tickets available for collection at the venue immediately prior to the event, performance or activity. You will be notified if this is necessary.

6.4 Tickets may be restricted to a maximum number per person, per credit card and for some events per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.

7. risk and title

7.1 Posted tickets will be at your risk from the time of dispatch from North Notts Arena.

7.2 Ownership of the Tickets will only pass to you when we receive full payment of all sums due in respect of the Tickets, including delivery charges where applicable.

7.3 Tickets sent by Royal Mail delivery are not insured against loss or non-delivery. If your ticket is non-replaceable and you need to claim for non-delivery or loss, please contact Royal Mail customer services.

8. price and payment

8.1 The price of any Tickets will be as quoted on our website, except in cases of obvious error. 

8.2 These prices include VAT but exclude delivery costs, booking fees and other administration costs, which may be added to the total amount due as shown in your shopping basket.

8.3 We may charge a Booking Fee per ticket, which covers the costs North Notts Community Leisure Ltd incur to process the transaction (including, but not limited to, card processing fees, VAT and other taxes, customer services and the provision of our services, including profit)

8.4 We may charge a Delivery/Handling Fee per order, which covers the costs North Notts Community Leisure Ltd incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit)

8.5 Prices are liable to change at any time, but changes will not affect orders in respect of which have already been placed.

8.6 Our website contains a large number of Tickets and it is always possible that, despite our best efforts, some of the Tickets listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket 's correct price is less than our stated price, we will charge the lower amount when dispatching the Ticket to you. If a Tickets correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Ticket, or reject your order and notify you of such rejection.

8.7 We are under no obligation to provide the Ticket to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

8.8 Payment for all Ticket s must be by credit or debit card.

8.9 We reserve the right to cancel tickets if the venue requires us to reduce an allocation or if we have oversold an event due to human error. In this case we will provide you with a full refund.

9. refunds and exchanges

9.1 We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled.

9.2 If an event is cancelled, ticket holders will be offered tickets at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund of the face value of the tickets.

9.3 The venue reserves the right to alter or vary the programme of an event without being obliged to refund or exchange tickets

9.4 Refunds for cancelled events (without a rescheduled date) will be processed by North Notts Community Leisure Ltd

9.5 Refunds for rescheduled events, whereby you cannot attend the rescheduled date, will be offered via email / contact sent from NNCA..

9.6 We cannot accept any refund requests outside of the periods stated above

9.7 Other fees such as Booking Fees, Handling/Postage fees, Charity Donations and Ticket Refund Protection are non-refundable.

9.8 Refunds will be issued only to the original purchaser or to the original credit card used for the purchase.

9.9 Refunds covered by clause 9.2 will be issued by North Notts Community Leisure Ltd.

9.10 North Notts Community Leisure Ltd will not be responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the Services.

10. our liability

10.1 Our liability for losses you suffer because of us breaking this contract is strictly limited to the purchase price of the Ticket you purchased.

10.2 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence.

(b) Under section 2(3) of the Consumer Protection Act 1987.

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.3 Events, performances and activities may be cancelled by the third-party supplier for a variety of reasons. In this event we will not be responsible for any cancellations or postponements.

10.4 Where you buy any Ticket from a third-party supplier through our website, the suppliers individual liability will be set out in the supplier's terms and conditions which should be available from their website, or upon request.

11. written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. notices

We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. transfer of rights and obligations

13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. waiver

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14

16. severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. entire agreement

17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other parties only remedy shall be for breach of contract as provided in these terms and conditions.

OR

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

18. our right to vary these terms and conditions

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).

19. law and jurisdiction

Contracts for the purchase of Tickets through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

20. complaints and dispute resolution

20.1 If you have a complaint regarding a sale placed through nnca.org.uk that you feel is not being resolved to your satisfaction you have a few options.

20.2 You can write to us at North Notts Community Arena, Eastgate, Worksop, Notts S801QS.

20.3 Email us @ d.layden@nnca.org.uk or telephone 01909 480164

20.3 We always strive to resolve your issues with you directly in a reasonable timeframe. 

Last updated: 10th June 2021